IT Support Technician

I am excited to be growing my team by offering a fantastic opportunity to join Provident IT as an IT Support Technician based in Leicestershire. As a valued member of the growing managed services team, I will deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to my clients and their end users is my biggest focus. My role will involve directly engaging with customers to provide exceptional 2nd/3rd line technical support, both remotely and on-site (with expenses covered). Additionally, I will collaborate closely with the team on planning and implementing cutting-edge projects, making a real impact in shaping the future of IT services. Why Join Us? I offer a competitive salary ranging from £30,000.00 to £36,000.00 per year, along with opportunities for personal growth through vendor-based certified training and progressive development plans. Employee benefits include private healthcare coverage, employer pension contributions, 28 days of annual leave including bank holidays, an extra day of leave on/around my birthday, company events, discounts, and free food options, along with free on-site parking. I provide a fun culture with regular team events, from Go-Karting and Escape Rooms to social dinners. Supplemental Information - Work Schedule: 8:30 am - 5 pm Monday to Friday - Location Requirements: Ability to commute to Melton Mowbray, LE13 0RQ - Education: GCSE or equivalent required - Licence: Full UK Driving Licence required If I think I have what it takes to be involved in a very diverse IT company, where no two days are ever the same, I am encouraged to send my CV – I look forward to meeting prospective candidates! Job Types: Full-time, Permanent Pay: £30,000.00 - £36,000.00 per year Benefits: Company events, company pension, free parking, on-site parking, private medical insurance Ability to Commute/Relocate: - I must reliably commute or plan to relocate before starting work in Melton Mowbray LE13 0RQ (required). Education: - GCSE or equivalent (required). Experience: - Professional IT Support: 4 years (required). - Customer service: 4 years (required). Licence/Certification: - UK Driving License (required). Work Location: In person.