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1st Line IT Support
£95,000 - 145,000
Progress Rail
Osmaston Street, Sandiacre
£95,000 - 145,000
Requirements
Must:
As our ideal candidate for the 1st Line IT Support Specialist position, you will possess:
- Proven experience in a similar IT support role
- Strong communication skills, especially over the phone, with the ability to explain technical issues clearly and confidently
- Excellent organizational and time management abilities, with a knack for multitasking and prioritizing effectively
- A proactive approach to troubleshooting and problem-solving
- A team player who is also comfortable working independently
- Attention to detail and a commitment to delivering high-quality support
- A full clean driver's license and willingness to travel domestically as needed
- The ability to communicate clearly in both written and spoken formats
- Experience using IT support ticketing systems
- Familiarity with ITIL principles or relevant qualifications is a plus
- Bonus: Fluency in Italian and/or Spanish is advantageous, though not essential
Responsibilities
In the role of 1st Line IT Support Specialist, you will:
- Be the first point of contact for IT support, assisting end users across our global network
- Troubleshoot and resolve common technical issues in real time—from software functionality and operating systems to network connectivity and browser problems
- Manage incident resolution and escalate complex issues to Tier 2 support when needed
- Handle imaging and deployment of computers, ensuring smooth setup and configuration
- Maintain accurate stock records and support inventory management
- Document fixes and contribute to our IT Knowledge Base
- Collaborate closely with our global IT teams in the US, Italy, and Australia
- Liaise with third-party vendors as required
- Travel domestically when necessary
- Uphold Progress Rail’s standards, policies, and procedures
Description
At Progress Rail, we are passionate about technology and providing exceptional support. We not only offer a competitive salary but also tailored training to help you learn and progress, including company-funded external qualifications. Our benefits package includes 33 days of holiday per annum (pro-rated, inclusive of bank/public holidays), a company bonus, a pension scheme with a 7% employer contribution, and additional perks like an Employee Assistance Programme available 24/7 and various employee recognition schemes. We are part of a global network that includes locations across the United States, Canada, Mexico, Brazil, Germany, Italy, Australia, China, India, South Africa, the United Arab Emirates, and the United Kingdom. Progress Rail is an equal opportunity employer, committed to diversity and inclusion in our workforce and culture.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2675 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
British Heart Foundation, BAE Systems, Gelt Inc, Direct Online Services, Action Prompt Ltd, PayItMonthly Ltd, OfficeXpress Europe Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.