IT Support Technician

- Provide first- and second-line IT support across all group sites - Diagnose and resolve hardware, software, and network issues - Manage and prioritise IT support tickets, ensuring timely and effective resolution - Deliver support in person, over the phone, and via remote access tools - Install, configure, and maintain desktops, laptops, mobile devices, telephony systems, and peripherals - Support software deployments, upgrades, and configuration changes - Ensure compliance with software licensing and IT standards - Assist with LAN, WAN, and wireless network maintenance - Troubleshoot connectivity and network performance issues - Support the implementation of network security measures such as firewalls and VPNs - Carry out system updates, patches, and scheduled maintenance - Follow IT security procedures and promote good cyber hygiene practices - Assist in monitoring and escalating potential security threats - Provide guidance to employees on IT systems, tools, and best practices - Assist with creating user documentation or training materials - Maintain accurate records of IT hardware, software, and licenses - Support the procurement, deployment, and disposal of IT equipment - Manage warranty claims, repairs, and hardware lifecycle processes - Contribute to group-wide IT projects, system rollouts, and technology improvements - Work collaboratively with the IT Manager and technical specialists to support continuous enhancement