IT Support Analyst

- Provide day-to-day delivery of 1st through 3rd line support on the IT Service Desk - Deliver IT support and preventative maintenance for all end user hardware and software - Update Service Desk calls with progress notes for end users and team members - Communicate timely and professionally with all affected parties on task progress - Resolve IT issues and faults efficiently while meeting departmental SLA targets - Create, modify, and disable user accounts in a hybrid AD / Azure environment - Manage Microsoft 365 license assignments and group memberships - Support onboarding and offboarding workflows, coordinating with HR - Assist with multi-factor authentication (MFA) enrollment and account recovery - Perform regular health checks and assessments of IT systems - Resolve complex hardware and software problems - Aid the Cyber security team with security policies and processes - Maintain accurate IT asset records and contribute to the internal IT knowledge base - Document support procedures, common fixes, and configuration guides - Participate in out of hours remote support rota for weekends and bank holidays