Senior Support Engineer - Belfast

- Assist the IT Operations Manager in delivering PCIs IT Operations - Provide third-tier backend, desktop & end-user support for all locations - Ensure the Business Continuity infrastructure is operational and effective - Assume an autonomous role in delivering third-tier support for existing systems & software - Manage rollouts and other infrastructure projects to agreed specifications and timelines - Provide administrative and technical support to the IT management team - Maintain PCIs multi-site infrastructure in conjunction with the Head of IT, Deputy Head of IT and ITOps Manager - Maintain the secure Network Segmentation infrastructure - Understand and maintain the Business Continuity infrastructure - Project manage assigned deliverables within the programme of works - Provide IT advice and support to PCI staff at all locations - Maintain operational integrity of the PCI infrastructure through proactive monitoring - Effectively use the incident management system to track & resolve issues to agreed SLAs - Autonomously manage infrastructure hardware and software rollouts - Build, deploy and document systems to agreed specifications - Maintain hardware and software asset registers - Perform defined system health checks at designated intervals - Design, maintain and support Assembly Buildings Management Systems & Audio-Visual technologies - Provide practical support to Assembly Buildings Conferencing - Provide management reports as necessary - Manage the IT stores, ordering and issuing as required - Assume full autonomy for complex, multi-component specialisms as allocated - Liaise directly with third parties for outsourced technical support and services - Contribute to the enforcement of compliance policies relating to intellectual property, data protection and other regulations - Work within IT policies and procedures - Update IT documentation and configuration management systems - Ensure system security & integrity, mitigating risk as necessary - Adhere to GDPR and other regulatory constraints - Provide desk-based and formal training to staff when required - Ensure personal skillset remains current and relevant - Carry out any other reasonable duties requested by the IT management team