Senior Support Engineer

- Maintain PCIs multi-site infrastructure in conjunction with the Head of IT, Deputy Head of IT and ITOps Manager - Understand and maintain the secure Network Segmentation infrastructure - Understand and maintain the Business Continuity infrastructure - Project manage assigned deliverables within the programme of works, sub-allocating work to any IT staff or contractors as appropriate - Provide IT advice and full support to PCI staff at all locations - Maintain operational integrity of the PCI infrastructure through proactive monitoring - Effectively use the incident management system to track & resolve issues to agreed SLAs - Autonomously manage infrastructure hardware and software rollouts - Build, deploy and document systems to agreed specifications - Maintain hardware and software asset registers - Perform defined system health checks at designated intervals - Design, maintain and support Assembly Buildings Building Management Systems & Audio-Visual technologies - Provide practical support to Assembly Buildings Conferencing - Provide management reports as necessary - Manage the IT stores, ordering and issuing as required - Assume full autonomy for complex, multi-component specialisms based on PCI IT Services Catalogue - Liaise directly with third parties to deliver appropriate outsourced technical support and services, ensuring value for money, quality and acceptable SLAs - Contribute to the enforcement of compliance policies relating to intellectual property, data protection and other legal and statutory regulations - Work within IT policies and procedures - Update IT documentation and configuration management systems - Ensure system security & integrity at all times and mitigate risk when necessary - Work within GDPR and other regulatory constraints, following agreed standards and procedures - Provide desk-based and formal training to staff, when required - Ensure personal skillset remains current and relevant to fulfil ongoing requirements of the post - Carry out any other duties as requested by the IT management team within the scope of the role