2644 IT & Software Developer jobs in the UK
Requirements
Must:
- Experience in 2nd line application support or a similar environment.
- Strong understanding of incident, problem, and change management.
- Confident communicator who can support non-technical users.
- Logical thinker who enjoys investigating and solving issues.
- Experience with business-critical applications in retail or multi-site environments.
- Proactive attitude, ownership mindset, and eagerness to learn.
- (Desirable) Experience with Windows Server, Microsoft 365, Active Directory, SQL Server, PowerShell/Python, AWS or cloud applications, monitoring tools (e.g., SolarWinds), legacy platforms (iSeries, RTI), managing third-party or SaaS incidents.
Responsibilities
- Own 2nd line application incidents and service requests.
- Troubleshoot using log analysis, SQL queries, dependency checks, and structured diagnostics.
- Guide and support 1st line teams to drive better first-time resolution.
- Work with suppliers and 3rd line teams when deeper expertise is needed.
- Spot recurring issues and help drive root cause analysis.
- Suggest service improvements and refine processes, documentation, and monitoring.
- Carry out minor application config and admin tasks.
- Provide clear updates and reassurance during incidents.
- Build strong relationships and develop an understanding of B2C and B2B retail environments.
- Create clear, helpful documentation and knowledge articles.
- Share expertise to support team development and reduce single points of failure.
- Join an on-call rota once trained, helping keep critical retail applications running 24/7.
Description
At Retail Assist, we have been powering some of the UKs biggest retail brands since 1999, providing award-winning tech services and software that help deliver exceptional customer experiences daily. Were looking for passionate and proactive individuals to join our Unified Application Services (UAS) team in Birmingham, where you will take on a critical role supporting our clients retail applications. We offer a collaborative work environment, 25 days holiday plus bank holidays, options to buy additional days, various discounts and perks, and a £1,000 referral bonus. If youre ready to take your career to the next level, wed love to work with you.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2644 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, RDC Aviation Limited, Roke Manor Research Limited, Wykes Engineering Co. (Rushden) Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 82 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 82 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.