2873 IT & Software Developer jobs in the UK
IT Service Transition Analyst
£50,000 - 80,000
Brushfield Street 8a, Midlothian
£50,000 - 80,000
Requirements
Must:
- Strong organisational and multitasking abilities.
- Clear written and verbal communication skills, with experience in minute-taking.
- Hands-on experience with ServiceNow or similar ITSM tools.
- Exceptional attention to detail and documentation accuracy.
- Proficiency with Microsoft Office (Excel, Word, PowerPoint).
- Awareness of ITIL principles; ITIL Foundation certification is a plus (desirable).
- Experience in IT operations or support environments (desirable).
- Exposure to Change or Release Management within regulated industries (e.g., Financial Services, Banking, Insurance) (desirable).
Responsibilities
- Assist IT Service Transition Managers in planning and coordinating transition activities.
- Contribute to key transition documentation, including Transition Plans, Operational Readiness Checklists, Support Models, and Post-Implementation Reviews.
- Attend project and readiness meetings; accurately record minutes, actions, risks, and decisions.
- Maintain and follow up on action logs.
- Support governance forums with reporting, pack creation, and distribution.
- Produce regular and ad-hoc ServiceNow reports, including Change & Release dashboards and onboarding status updates.
- Maintain high-quality data within ServiceNow through updates and coordination with technical teams.
- Support adherence to ITSM processes (Change, Release, Configuration, Incident, Problem).
- Identify and contribute to workflow and documentation improvements.
- Assist with creating and maintaining process guides and templates.
- Build effective working relationships with Project Managers, Technical Leads, and Support Teams.
- Serve as a central coordination point for updates across the transition lifecycle.
Description
We are seeking an organised and proactive IT Service Transition Analyst to support the successful introduction of new or changed IT services into the production environment. This position is hybrid; based in Edinburgh/Glasgow, requiring on-site attendance one week per month. We offer a competitive day rate of £350-£400 via an Umbrella Company, with a contract until the end of October and the possibility of extension. Joining our supportive team will provide exposure to a broad range of projects and service transitions, along with training support towards ITIL and broader ITSM development in a regulated, security-focused financial services organisation.
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You can find Business Specialist salaries in the UK here.
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Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
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The company with most openings is Experis as they are hiring for 87 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 87 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.