4342 IT & Software Developer jobs in the UK
Requirements
Must:
- Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge).
- Strong process analysis and problem-solving skills.
- Interest or experience in using AI tools such as Microsoft Copilot to improve workflows.
- Ability to translate operational pain points into clear improvement opportunities.
- Strong stakeholder communication across technical and operational teams.
- Experience working in Agile or iterative delivery environments.
- Familiarity with ServiceNow or similar ITSM platforms (desirable).
- Experience supporting technology adoption or change initiatives (desirable).
- Understanding of modern support models combining human support, automation, and knowledge management (desirable).
Responsibilities
- Improve support journeys using AI and Copilot.
- Identify opportunities where AI can enhance how colleagues and service teams interact with IT support processes.
- Analyse existing service management workflows to identify opportunities for improvement.
- Identify areas where users struggle or tickets are incorrectly routed.
- Define targeted AI-driven improvements that solve real operational problems.
- Design and test AI-enabled improvements in collaboration with product owners and service desk SMEs.
- Develop AI-driven workflow improvements and prototype simple AI agents.
- Run small test-and-learn pilots to validate impact before scaling.
- Support AI adoption across operational teams through coaching and engagement.
- Measure and track impact of AI implementations on performance improvements.
Description
At Pontoon, we are dedicated to improving everyones chance of being part of the workplace by enhancing colleague support experiences. We foster an inclusive environment that values diversity. Our role as an IT Service Transformation Analyst (AI & Copilot) focuses on integrating AI into our IT service processes for better efficiency and user experience. Based in either Leeds or Edinburgh, we offer a flexible hybrid working approach. This 12-month contract may have an extension, and we are excited to see how you can contribute to our mission of transformational support.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 4342 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, Bestway Group, HM Land Registry, Companies House, MandM among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 102 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 102 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.