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Planet Recruitment jobs

Senior IT Engineer

£32,000 - 42,000
Planet Recruitment
Park Drive, Cambridge
£32,000 - 42,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- You must be a UK resident and reside within a 1-hour commute from our Cambridge office. - A minimum of 3 years of experience in IT support, ideally in a 2nd or 3rd Line role. - A full UK driving license is required. - You must qualify for DBS (Disclosure and Barring Service) Certification, which we will pay for. - Strong knowledge of Microsoft 365, Windows 10/11, and Active Directory. - Ability to troubleshoot and resolve desktop, network, and application issues. - Familiarity with ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk). - Excellent problem-solving skills and a logical mindset. - Strong communication skills to explain technical concepts to non-technical individuals; fluency in spoken and written English is necessary, especially as we work in schools. - A passion for learning and professional growth.

Technologies

Active Directory
Microsoft 365
Office 365
Zendesk

Responsibilities

- Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues. - Remotely troubleshoot hardware, software, and network problems effectively. - Manage and resolve escalated support tickets, ensuring customer satisfaction. - Assist in onboarding new users, including setting up accounts and devices. - Support Office 365 applications, including Teams, SharePoint, and Exchange. - Maintain and update IT documentation. - Work closely with senior engineers and IT managers on infrastructure improvements. - Deliver exceptional customer service, keeping non-technical users confident and informed. - Perform site visits to our customer sites; we maintain a great balance between time in the office and visits to customers.

Description


We offer a competitive salary ranging from £32k to £42k and a great work environment with a supportive team. In addition to 31 days of annual leave (including 8 bank and public holidays), we have a Holiday Loyalty Scheme, which provides additional holiday entitlement that increases with your time served, starting from your first anniversary and every second year thereafter. We also provide a private medical plan, a company pension scheme, birthday treats and recognition, and a Personal Development Plan through our Technical Mastery Programme, where we invest in your training, certifications, and mentorship to support your career growth. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer. Please note that only candidates with the relevant skills and experience will be contacted after application; if you do not hear back from us within 7 days, unfortunately, you have been unsuccessful in your application. No terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, color, age, disability, or sexual orientation. Every candidate will be assessed solely in accordance with their merits, qualifications, and abilities to perform the duties of the position.
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You can find IT Specialist salaries in the UK here.

How many IT Specialist jobs are in the UK?

Currently, there are 2642 IT openings.

Is the UK a good place for IT Specialists?

The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for IT Specialist jobs in the UK?

MastarRec, HM Land Registry, Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group among others, are currently hiring for IT roles in the UK.

The company with most openings is Experis as they are hiring for 83 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.