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3rd Line Technical Support
£35,000 - 40,000
Planet Recruitment
Upper Icknield Way, Princes Risborough
£35,000 - 40,000
Requirements
Must:
As our ideal candidate, you will have experience with Windows Server, Active Directory, and Microsoft Operating Systems. Familiarity with virtualization technologies, particularly Hyper-V, and cloud technologies such as Office 365 and Azure is essential. We are looking for someone who has experience leading installations of servers and networks and can make proactive decisions during ICT emergencies. You should possess outstanding levels of customer service with positive and proactive communication skills, both verbal and written. Additionally, we value flexibility, a friendly and approachable demeanor, strong teamwork abilities, and the capability to work independently while effectively managing your time.
Responsibilities
In this role, you will manage 2nd and 3rd line technical support for schools, providing exceptional levels of customer service and support. You will be responsible for resolving and managing any technical issues that affect the operational functionality of the schools by delivering robust technical solutions. Mentoring and supporting first and second-line support roles will also be part of your responsibilities. You will ensure compliance with school policies, undertake project work, and lead various projects from inception to implementation. Additionally, you may be involved in internal network support and staff training as required.
Description
We offer a salary ranging from £35,000 to £40,000, alongside a variety of benefits including a pension scheme, car scheme, cycle scheme, eye care scheme, mental health first aid support, an employee assistance programme, and an employee recognition scheme. Our office is located in Princes Risborough, and this role operates on a hybrid model with two days onsite. You will report directly to the Service Desk Manager and act as the primary point of technical escalation while contributing to a dedicated technical support team focused on delivering exceptional service to our schools.
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How many IT Support Engineer jobs are in the UK?
Currently, there are 2205 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
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The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.