2292 IT & Software Developer jobs in the UK
2nd Line Engineer - Abingdon
£32,000 - 37,000
Planet Recruitment
Park Drive, Abingdon
£32,000 - 37,000
Requirements
Must:
- Excellent knowledge in Windows 11 installation and configuration
- Excellent knowledge with MacOS installation and configuration
- Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc.
- Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway
- Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025
- Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc.
- 2+ years experience working with medium-large businesses
- Excellent knowledge of user & group management (on-premises/Entra)
- Excellent knowledge of scripting and RPA automations
- Ability to learn on your feet
- Strong communication skills
- Excellent troubleshooting and problem resolution skills
- Excellent customer experience
- Positive attitude to work
- Strive for continuous improvement
- Able to work independently under pressure
- Minimum of 3 years IT experience in a corporate or services environment
- Driving license and own transport
- Ability to obtain DBS certificate
- Desirable:
- Sophos Central/XG Firewall Certifications (Engineer or Architect)
- Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications
- Apple Certified Support Certifications
- Comptia A+
- Wireless management - Ubiquiti, Meraki, etc.
- Group policy/Intune policy management - deployment or management
Responsibilities
- Being the first point of contact for all incoming support calls, emails, and sessions when necessary
- Being an escalation point for all issues coming from apprentices and Tier 1 engineers
- Ensuring all forms of support calls are logged in the system and the client is kept updated
- Manage incidents and request tickets ensuring established SLAs are met
- Providing support to our clients
- Help the Tier 2 Manager with continued business improvements
- Provide support to apprentices and Tier 1 engineers
- Manage and maintain all escalations from apprentices and Tier 1 engineers
- Communicate daily to clients with open tickets
- Managing the clients expectations with ongoing tickets
- Ensure all client-related problems are logged correctly
- Inform the Tier 2 Manager of any tickets requiring escalations
- Work with clients 3rd party suppliers and vendors when appropriate
- Adhere to all company policies and procedures
- Ensure that all role-related KPIs are met
- Log, manage, and resolve client IT issues
- Maintain and improve cloud infrastructure
- Compose Requests for Change
- Manage all client on/offboardings, ensuring all tasks are complete
- Maintain all client documentation ensuring it is relevant
- Undertake any other reasonable duties as required to meet the needs of the business
Description
We are a leading technology specialist based in Abingdon and are proud to be recognized as a World Class Place to Work by Best Companies. Our commitment to employee engagement and workplace excellence has also ranked us as the #1 Technology Company to Work For in the UK. We offer competitive benefits including 25+ days holiday and rising, flexible working arrangements, a Bupa Cash Plan, an Electric Vehicle Scheme, a Cycle Scheme, discounted gym membership, a paid charity day, and car parking. Join us and be part of a supportive team that values our people and fosters a culture of continuous improvement.
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How many IT Support Engineer jobs are in the UK?
Currently, there are 2292 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Yellowbrick Data, Circuit Mind, The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, UKTL among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 83 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 83 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.