3101 IT & Software Developer jobs in the UK
Requirements
Must:
We are looking for candidates with the following qualifications:
- Excellent knowledge in Windows 11 installation and configuration
- Excellent knowledge with MacOS installation and configuration
- Excellent knowledge of Microsoft 365 administrative suite including Intune, SharePoint, Teams, Exchange, and Entra ID
- Exposure to Email filter technologies such as Mimecast, Barracuda, and Sophos Email Gateway
- Experience with Microsoft Server OS and server roles (2016, 2019, 2022, and 2025)
- Familiarity with networking related items, including firewalls, switches, and wireless systems
- At least 2 years of experience working with medium to large businesses
- Excellent knowledge of user and group management (on-premises and Entra)
- Proficiency in scripting and RPA automations
- Strong communication skills
- Excellent troubleshooting and problem resolution abilities
- A positive attitude and dedication to continuous improvement
- Ability to work independently under pressure
- A minimum of 3 years of IT experience in a corporate or services environment
- A valid driving license and own transport
- Ability to obtain a DBS certificate
Responsibilities
As a 2nd Line Engineer, I will expect you to:
- Serve as the first point of contact for all incoming support calls, emails, and sessions when necessary
- Act as an escalation point for issues arising from apprentices and Tier 1 engineers
- Ensure all support calls are logged in our system, keeping clients updated
- Manage incident and request tickets, ensuring established Service Level Agreements (SLAs) are met
- Provide support to our clients and assist the Tier 2 Manager with ongoing business improvements
- Support apprentices and Tier 1 engineers by managing and maintaining all escalations
- Communicate daily with clients regarding open tickets and manage their expectations
- Correctly log all client-related problems and inform the Tier 2 Manager of any tickets needing escalation
- Collaborate with clients' third-party suppliers and vendors when necessary
- Adhere to all company policies and procedures
- Meet all role-related Key Performance Indicators (KPIs)
- Log, manage, and resolve client IT issues, along with maintaining and improving cloud infrastructure
- Compose Requests for Change and manage all client on and offboarding tasks to completion
- Keep all client documentation relevant and up-to-date
- Undertake any other reasonable duties as required to meet the needs of the business
Description
In return for your hard work, we offer a salary range of £30k-35k and an excellent benefits package that includes: - 25+ days of holiday (plus bank holidays) with the potential for more - Flexible working options including work-from-home incentives - Bupa Cash Plan - Electric Vehicle Scheme - Cycle Scheme - Discounted Gym Membership - Paid Charity Day - Car Parking At Planet Recruitment, we act as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We pride ourselves on being an Equal Opportunities Employer. By applying for this role, your details will be submitted to Planet Recruitment, and our Candidate Privacy Information Statement outlines how we will use your information. Please note, only candidates with the relevant skills and experience will be contacted after application. If you do not hear from us within 7 days, unfortunately, you have not been successful. We evaluate every candidate based solely on their merits, qualifications, and ability to perform the duties of the position.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3101 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
SwapTix, Arctic Shores, FCDO Services, Counter Terrorism Policing, Evri, Sage, MOD - Defence Digital among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 85 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 85 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.