3048 IT & Software Developer jobs in the UK
End User Compute Specialist - Onsite Role
£30,000 - 35,000
Planet Intelligent Technology Limited
Brooklands Road 1, Burroughs Grove
£30,000 - 35,000
Requirements
Must:
- BS or BA degree preferred or equivalent work experience
- Minimum of 12 months of desktop support experience
- A+ Certification
- Microsoft Certified Professional certification is a plus
- Experience supporting and troubleshooting Microsoft Office 365
- Experience with Windows Operating Systems
- Familiarity with VPN client software (Cisco)
- Experience with remote desktop tools (Bomgar)
- Excellent interpersonal and communication skills, both verbal and written
- Strong problem-solving skills and organizational skills
- Ability to multitask and work in a challenging environment
- Excellent attention to detail and customer service dedication
- Ability to perform root cause analysis and determine appropriate actions based on results
Responsibilities
- Receive and document user tickets through electronic systems, communicating effectively with users throughout the tickets lifecycle
- Resolve intermediate to complex software and hardware problems using troubleshooting and problem-solving skills
- Install and configure company standard applications
- Support key service level goals, including response time and end user satisfaction
- Provide comprehensive technical support services to onsite personnel, customers, and service providers
- Perform IMAC related tasks as assigned, such as hardware break/fix and software upgrades
- Maintain the incident management system with up-to-date information on ticket progress
- Ensure timely escalation and resolution of incidents consistent with established SLAs
- Follow detailed asset management procedures
- Provide testing and support for conferences
- Assist with troubleshooting internal VoIP telephones
- Coordinate with internal IT infrastructure support groups to appropriately escalate incidents
- Document customer communications and technical steps taken for future troubleshooting
- Maintain communication with Desk-side Management Team regarding asset management and incident management
- Contribute to technical information and best practices concerning applications and hardware/software troubleshooting
Description
At Planet Intelligent Technology, we are on a mission to empower businesses with the best IT solutions while we grow rapidly. We offer an exciting opportunity for an experienced End User Compute Technician to work onsite at a global client with tremendous potential for career growth. This evolving role provides the right person the chance to develop into service-oriented positions that offer commercial, operational, and technical insights. We invest in your professional growth and ensure you have the support needed to excel in this critical function, focused on client satisfaction and success.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3048 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Mas & Pas Limited, Digital Advanced Control, Patrick Snyder Mail Systems, Ctrl Alt, Accenture, Lloyds Banking Group among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 104 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 104 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.