2666 IT & Software Developer jobs in the UK
IT Technician - 2nd Line Support
£37,000 - 77,000
Pilgrim Foodservice
Marsh Lane, Boston
£37,000 - 77,000
Requirements
Must:
- Experience in a 2nd line IT support / service desk role
- Strong troubleshooting skills (Windows, Microsoft 365, Microsoft Azure, basic networking)
- Confident handling more complex issues independently
- Ability to support and guide 1st line colleagues when needed
- Strong communication skills with non-technical users
- Organised, reliable, and able to manage workload effectively
- Positive, proactive approach to problem solving
Responsibilities
- Provide 2nd line IT support, resolving more complex technical issues
- Act as an escalation point for 1st line support
- Assist with 1st line support when required to maintain service continuity
- Troubleshoot hardware, software, and network problems
- Log, manage, and resolve tickets within agreed SLAs
- Monitor systems, alerts, and complete routine checks and backups
- Support user accounts, devices, and access management
- Assist with patching, maintenance, and system health checks
- Contribute to IT projects and continuous improvement initiatives
- Maintain accurate documentation and knowledge base content
- Follow IT security best practice
- Participate in the on-call rota
Description
We are Pilgrim Foodservice, a well-established, independent, family-run business based in Boston, Lincolnshire, with a strong reputation for delivering high-quality foodservice products since 1979. We pride ourselves on our supportive and down-to-earth culture, where every employee is trusted and valued. Our team supplies a wide range of customers and is dedicated to outstanding customer service. We offer benefits such as a canteen, company pension, employee discounts, free parking, life insurance, and a referral programme.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2666 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Yellowbrick Data, Circuit Mind, The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, UKTL among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 81 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 81 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.