2864 IT & Software Developer jobs in the UK
1st Line Support Agent - Birmingham
£33,216 - 33,216
Pertemps Birmingham Commercial
Vicarage Road 40, Birmingham
£33,216 - 33,216
Requirements
Must:
- Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
- Strong problem-solving and troubleshooting skills
- Excellent communication and call-handling ability
- Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
- Ability to manage workload in a fast-paced, target-driven environment
- Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year
Responsibilities
- Provide quick, reliable 1st Line IT Support across corporate and retail systems
- Log and manage incidents using a ticketing system in line with SLA targets
- Support retail POS systems, in-store equipment, payroll applications and business-critical software
- Deliver excellent customer service with a confident and professional phone manner
- Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
- Work efficiently in a high-volume IT Help Desk environment
Description
We are a fast-paced, forward-thinking company based in modern Birmingham offices, committed to the development of our team members. You will join our energetic and supportive IT Service Desk team that values training and internal progression. We offer competitive pay at £16.02 per hour, ongoing training in IT systems and service desk tools, and a fun, social team culture, all within a role that promotes long-term career development in IT Support.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2864 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, City of Lincoln Council, EG Group, Counter Terrorism Policing, RevOps Automated, Ishida Europe Ltd, Unum Group among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 78 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 78 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.