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1st Line Support Agent
£32,100 - 32,100
Pertemps Birmingham Commercial
Vicarage Road 40, Birmingham
£32,100 - 32,100
Requirements
Must:
- Ideally, you have 1st line support experience (other relevant experience will be considered).
- Excellent customer service skills and a professional telephone manner.
- IT savvy, with strong problem-solving abilities.
- Quick thinker with excellent communication skills.
- Calm, confident, and adaptable in a fast-paced environment.
- Own transport is essential due to working hours.
Responsibilities
- I will provide first-line technical support for corporate and retail teams.
- I will log, troubleshoot, and resolve IT-related issues.
- I will deliver excellent customer service at all times.
- I will communicate effectively and professionally over the phone and via email.
Description
We are a large, Birmingham-based leisure organization currently recruiting experienced 1st Line Technical Support Help Desk Agents on a temporary, ongoing basis. This is a fast-paced role in a dynamic environment, surrounded by supportive colleagues and with excellent opportunities for development. If you enjoy solving problems quickly, thinking on your feet, and remaining calm and professional under pressure, this could be the role for you. This role requires total flexibility with working hours, including days, night shifts, and weekends. The shift pattern is 4 on / 4 off, and the training period will be from 9:00 AM – 5:00 PM for the first 3 months. Weekend shifts will be from 3:00 PM – 1:00 AM, with a work-from-home option available. Additionally, we offer free CRA parking and regular ongoing training to support your development. This is an ongoing temporary position with the potential to develop into 2nd line support and other career opportunities. If you are available immediately and fully flexible with your working hours, we encourage you to apply and upload your most up-to-date CV.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2689 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
BTL IT Solutions Ltd., British Heart Foundation, Gelt Inc, BAE Systems, Direct Online Services, Action Prompt Ltd, PayItMonthly Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.