2361 IT & Software Developer jobs in the UK

Peoples Partnership jobs

Service Design Lead

£29,000 - 69,000
Peoples Partnership
Manor Royal, Crawley
£29,000 - 69,000
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Lead
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Proven experience leading service design in complex or large-scale organisations, ideally as the first or senior design hire. - Strong practitioner skills in journey mapping, service blueprinting, design facilitation, and experience definition. - Demonstrated experience setting up and using a journey management platform (e.g. TheyDo, CXOmni, Cemantica). - Ability to translate customer and business insights into design priorities and actionable outcomes. - Skilled in workshop design and facilitation, including remote and hybrid collaboration (Miro, Mural, FigJam). - Confident operating at both strategic and hands-on levels, managing ambiguity and competing priorities. - Strong written and verbal communication skills, with the ability to simplify and present complex information effectively.

Responsibilities

- Lead the design of end-to-end customer journeys, with a current emphasis on the retirement proposition, while maintaining an enterprise-wide perspective. - Design and facilitate workshops and collaborative sessions to align teams on journey challenges, opportunities, and service improvements. - Set up and maintain a journey management platform (TheyDo or similar), ensuring journeys are well structured, evidence-based, and linked to customer and business metrics. - Coach and mentor the CX team (four analysts) to develop skills in journey mapping, facilitation, and insight-led design. - Collaborate with the CX Specialist Lead to ensure that projects with high Service Design needs can be supported, in tandem with CX Specialists, and Communications teams.

Description


At Peoples Partnership, we are committed to making the future-saving experience simple for our members. As a not-for-profit organisation, we champion fairness and simplicity, fueled by our exceptional service and the fantastic individuals who work with us. We offer a flexible, hybrid working approach, ensuring every team member can be the best version of themselves. We provide generous benefits, including a pension contribution of up to 14%, income protection, employee healthcare, and opportunities for learning and development. Our team thrives in a supportive environment where everyone is valued and respected.
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