Mandarin Speaking IT Manager

- Own, maintain, and enforce IT policies and standards (e.g. access control, acceptable use, change management, asset management) - Ensure policies are implemented in practice, evidenced, and audit-ready - Coordinate IT risk inputs into compliance and risk reporting - Oversee core IT infrastructure (end-user computing, networks, core platforms, Microsoft/cloud services) - Manage provisioning and de-provisioning of users, devices, and systems in line with Joiners-Movers-Leavers controls - Maintain asset registers, licence management, and system inventories - Manage IT service providers, MSPs, SaaS vendors, and technology suppliers - Ensure contracts, SLAs, and security assurances meet FCA and internal requirements - Support due diligence and ongoing monitoring of IT third parties - Act as IT lead for FCA audits, internal reviews, and compliance assessments - Produce evidence of IT controls, system access, logging, backups, and resilience - Track and remediate audit findings and action plans - Own IT aspects of BCP and DR planning, testing, and documentation - Ensure backups, recovery procedures, and operational resilience controls are effective and tested - Perform day-to-day administration of systems, licenses, and access rights, as needed - Oversee IT support queues and handle escalation processes