2532 IT & Software Developer jobs in the UK
Servicenow administrator
£54,000 - 60,000
Pearson Whiffin Recruitment Ltd
Churchill Square 60, Bunhill
£54,000 - 60,000
Requirements
Must:
- I require proven experience as a ServiceNow Administrator with ideally 2-4+ years in the field.
- A strong understanding of ServiceNow upgrade and refresh processes is essential.
- Experience with IT Service Management (ITSM), IT Operations Management (ITOM), Configuration Management Database (CMDB), and custom applications within ServiceNow is necessary.
- Familiarity with ServiceNow clone management and instance synchronization is expected.
- Knowledge of ServiceNow scripting (JavaScript, Glide API) is a plus.
- Excellent problem-solving, documentation, and communication skills are essential.
- ServiceNow CSA or CIS certification is preferred.
Responsibilities
- I will administer and maintain the ServiceNow platform during the refresh and upgrade cycle.
- I will plan, coordinate, and execute the ServiceNow instance upgrade, ensuring compliance with best practices and governance standards.
- I will manage clone, backup, and restore activities in preparation for the refresh.
- I will validate integrations, customizations, and business rules post-upgrade.
- I will troubleshoot and resolve issues identified during testing and deployment.
- I will work with stakeholders to document processes and communicate upgrade timelines.
- I will implement configuration and performance improvements post-refresh.
- I will ensure security, access controls, and compliance remain intact throughout the project.
Description
We're seeking an experienced ServiceNow Administrator to support and deliver a major ServiceNow platform refresh project. This is a hands-on technical role, where you will work closely with internal stakeholders and external partners to ensure a smooth, secure, and efficient refresh of the ServiceNow environment. You will play a key role in preparing, executing, and validating the platform upgrade, as well as implementing post-refresh optimizations to ensure minimal disruption to business operations.
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