2307 IT & Software Developer jobs in the UK
Servicenow-Administrator
£104,000 - 117,600
Pearson Whiffin IT & Digital
New Cut Road, London
£104,000 - 117,600
Requirements
Must:
- Proven experience as a ServiceNow Administrator (ideally 2-4 years).
- Strong understanding of ServiceNow upgrade/refresh processes.
- Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow.
- Familiarity with ServiceNow clone management and instance synchronization.
- Knowledge of ServiceNow scripting (JavaScript, Glide API) is a plus.
- Excellent problem-solving, documentation, and communication skills.
- ServiceNow CSA or CIS certification preferred.
Responsibilities
- Administer and maintain the ServiceNow platform during the refresh and upgrade cycle.
- Plan, coordinate, and execute the ServiceNow instance upgrade, ensuring compliance with best practices and governance standards.
- Manage clone, backup, and restore activities in preparation for the refresh.
- Validate integrations, customizations, and business rules post-upgrade.
- Troubleshoot and resolve issues identified during testing and deployment.
- Work with stakeholders to document processes and communicate upgrade timelines.
- Implement configuration and performance improvements post-refresh.
- Ensure security, access controls, and compliance remain intact throughout the project.
Description
We are seeking an experienced ServiceNow Administrator to support and deliver a major ServiceNow platform refresh project. This is a hands-on technical role, working closely with internal stakeholders and external partners to ensure a smooth, secure, and efficient refresh of the ServiceNow environment. You will play a key role in preparing, executing, and validating the platform upgrade, as well as implementing post-refresh optimizations and ensuring minimal disruption to business operations.
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