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Dynamics 365 Implementation Lead
£42,000 - 71,500
Parkside
Charter Place, Uxbridge
£42,000 - 71,500
Requirements
Must:
- Proven experience implementing Microsoft Dynamics 365 Customer Service / Contact Centre
- Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred)
- Strong project management and stakeholder communication skills
- Understanding of CRM strategy, customer lifecycle management, and data governance
- Proactive, self-starting mentality with the ability to drive complex projects independently
- Bonus: Experience with Power Platform, Azure services, or customer analytics
Responsibilities
- Lead end-to-end CRM implementation projects, from planning to rollout and ongoing support
- Integrate Microsoft Dynamics 365 with ERP and eCommerce platforms
- Define, document, and optimise CRM processes, user journeys, and data flows
- Provide training, onboarding materials, and ongoing support to drive adoption
- Monitor CRM adoption, performance metrics, and user feedback for continuous improvement
- Ensure data integrity and compliance with regulations such as GDPR
- Support change management initiatives and internal communications
Description
We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses. You will play a key role in integrating CRM with existing systems, including D365 F&O and Salesforce Commerce Cloud, and ensuring a seamless experience for both B2C and B2B customers. This is a hands-on, strategic role where you will drive adoption, support teams, and continuously improve CRM processes. You will work with internal stakeholders in 20 countries and external partners to deliver a scalable, user-focused CRM platform. Why join us? We offer hybrid working with office-based days in Uxbridge, a competitive salary of £70,000–£75,000, 25 days of holiday which increases with service, and the opportunity for international exposure with some travel across EMEA and APAC. You will work in a fast-moving, collaborative environment to shape our CRM strategy. Candidates must have UK settled status or a British passport due to international travel requirements.
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The company with most openings is Experis as they are hiring for 73 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.
The company with most openings is Experis as they are hiring for 73 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.