Business Change Analyst

- Analyse business processes, systems and structures to identify improvements - Facilitate workshops to capture customer and colleague requirements - Identify pain points and propose improved ways of working - Agree business and technical requirements with clear prioritisation - Produce process maps, use cases and business models - Support end-to-end design and delivery of solutions - Define KPIs to track performance and simplify processes - Maintain documentation aligned to our operating model - Develop and implement change management strategies - Create communication plans to keep colleagues informed - Conduct readiness assessments and present findings - Support adoption and minimise resistance to change - Analyse the impact of proposed changes on workflows and systems - Develop risk assessments and mitigation plans - Monitor and report on progress and effectiveness - Engage stakeholders at all levels to ensure buy-in - Act as a link between business teams, IT and external suppliers - Lead workshops and training sessions - Build strong partnerships with operational teams - Work with project managers to meet timelines and objectives - Support testing, implementation and post go-live activity - Track and measure success for continuous improvement - Provide effort estimates and manage workload effectively