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Onsite IT Support Engineer
£30,000 - 35,000
Paradigm Employment Services
Market Place, Dublin
£30,000 - 35,000
Requirements
Must:
- A minimum of 1 year in a similar IT support role (MSP experience is an advantage).
- Strong knowledge of Active Directory and Microsoft 365.
- Experience with Windows 10/11 desktop support; familiarity with Windows Server 2019/2022 is an advantage.
- Understanding of networking fundamentals: LAN/WAN, Wi-Fi, TCP/IP; knowledge of patch panels is also an advantage.
- Excellent customer-friendly communication and solid documentation skills.
- Ability to remain calm, prioritize, and deliver in a fast-changing, deadline-driven environment.
- Desirable certifications include CompTIA A+/Network+/Security+, Microsoft 365, Azure (or equivalent).
- A clean, full driving license is essential.
Responsibilities
As an Onsite IT Support Engineer, your role will encompass a mix of client projects, service desk escalations, and onsite installations. This is a semi-field role where you will need to travel to our clients' sites both within Ireland and abroad. Your main responsibilities will include:
- Providing onsite support to diagnose and resolve end-user and endpoint issues.
- Performing first-line triage and routing tickets to the appropriate resolution teams.
- Managing your ticket queue and meeting agreed SLA response/resolve times.
- Communicating clearly with customers via phone, email, and in person.
- Analyzing tickets to identify trends and recurring issues; proposing preventative actions.
- Keeping IT documentation current, including how-tos, knowledge bases, and asset notes.
- Testing and repairing faulty equipment, as well as performing PC builds and installations.
- Collaborating closely with clients' local and European IT teams.
- Executing assigned activities and managing asset inventories (receipt, inventory, tracking).
- Providing AV support to ensure smooth video/teleconferencing (both software and hardware, including rooms).
Description
We are excited to offer a salary of €30,000 - €35,000 per annum along with a standard Monday to Friday work schedule. In addition to competitive compensation, we provide a company bonus, unrivaled career development prospects, and the opportunity to progress within our organization. Our benefits package includes education reimbursement, an employee mentoring program, pension and holiday insurance coverage, and participation in company events. If you are a tech-savvy individual with a desire to progress and be part of a fantastic team, then we encourage you to apply for this role! We look forward to hearing from you.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2178 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.