3245 IT & Software Developer jobs in the UK
Senior Technical Support Engineer, Focused Services
£70,000 - 90,000
Palo Alto Networks
Leadenhall Street 140, London
£70,000 - 90,000
Requirements
Must:
- Previous experience with Endpoint Security software is required
- Deep understanding of how SIEMs work
- Experience in creating custom collections and data parsing
- Experience in creating complex correlation rules, reports, and dashboards
- Experience in integration and implementation of SIEMs
- Experience working with EDR tools
- Strong communication and customer service skills
- Basic networking knowledge, ability to debug complex environments
- Experience with Windows OS, MacOS, and Linux applications (Installation, troubleshooting, Debugging)
- 4+ years of experience as a Support Engineer
- Fundamental understanding of Kubernetes, GCP, and AWS
- Excellent written and verbal communication skills
- Strong customer advocacy skills and ability to work in difficult situations
- Knowledge of Cloud infrastructure is a plus
- Experience in incident response is a plus
- Experience with scripting is a plus
- Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus
Responsibilities
- Provide technical support by answering incoming support inquiries and managing escalations via phone calls and emails
- Respond to user-reported issues within established Service Level Agreements
- Triage customer-reported issues and respond via ticketing system or remote sessions
- Perform advanced troubleshooting at the application level and OS level
- Identify faults (code, environment, or configuration) and work with appropriate teams to implement fixes
- Provide feedback to the development process on customer-reported product problems
- Document actions to communicate information effectively to internal teams and customers
- Facilitate root cause investigations and manage corrective and preventative measures
Description
At Palo Alto Networks, our mission is to protect the digital way of life, and were looking for a highly motivated and customer-focused professional to join our global Cortex XSIAM support team. By joining us, youll have the opportunity to shape the future of cybersecurity in a dynamic environment that values ongoing learning and innovation. Our FLEXBenefits wellbeing spending account, extensive development programs, and resources for mental and financial health demonstrate our commitment to your personal and professional growth. We celebrate diversity and believe every team member contributes to our collective success.
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You can find Cyber Security Engineer salaries in the UK here.
How many Cyber Security Engineer jobs are in the UK?
Currently, there are 3245 Security openings. Check also: IAM jobs, SAML jobs, Cisco jobs, Splunk jobs - all with salary brackets.
Is the UK a good place for Cyber Security Engineers?
The UK is one of the best countries to work as a Cyber Security Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Cyber Security Engineer jobs in the UK?
Bluefruit Software Limited, Mas & Pas Limited, LendingCrowd, KubeNet, Ctrl Alt, FCDO Services, UK Research and Innovation (UKRI) among others, are currently hiring for Security roles in the UK.
The company with most openings is Experis as they are hiring for 104 different Cyber Security Engineer jobs in the UK. They are probably quite committed to find good Cyber Security Engineers.
The company with most openings is Experis as they are hiring for 104 different Cyber Security Engineer jobs in the UK. They are probably quite committed to find good Cyber Security Engineers.