3308 IT & Software Developer jobs in the UK
Requirements
Must:
- Microsoft 365 administration experience.
- Excellent customer service skills, both written (email) and verbal.
- Experience with Microsoft Power Platform (including Power Automate) and Microsoft Dynamics.
- Strong documentation skills with the ability to produce clear technical and user-facing guides.
- 2–5 years experience in a 2nd Line IT Support role (or equivalent).
- Advanced technical knowledge across 1st and 2nd Line support environments.
- Networking experience, including Wi-Fi, switches, firewalls, and NAS devices.
- Experience supporting and administering Windows Server environments (2012 R2 through to 2022).
- Experience installing, configuring, and maintaining printers.
- Experience with VMware (version 5.5 or above desirable).
- Knowledge of VoIP and phone system technologies.
- Administration of endpoint security tools, including Sophos Antivirus and BitLocker.
- Windows 10 and Windows 11 installation, support, and troubleshooting.
- Experience using service desk/ticketing systems and managing tickets through to resolution in line with SLAs.
- Clear enhanced DBS check (carried out by PQA).
Responsibilities
- Support HQ and external Principals IT queries and support Principals personal equipment if required.
- Support and maintain IT hardware and software within agreed SLAs, and act as an escalation point for our 1st line IT support.
- Support the Head Office network (firewalls, switches and lease lines), making sure systems are operating efficiently.
- Help maintain a high level of availability to PQAs IT systems, resolving any issues that arise.
- Administer and maintain our Microsoft Dynamic based database, coordinating with external support teams as needed.
- Effectively collaborate with 3rd party support on IT support tasks and projects.
- Proactively identify potential systems improvements and efficiencies.
- Support systems-based project work organised around CAB delivery cycles, as well as other IT projects and initiatives.
- Occasionally travel to events such as conferences or academy visits, with reasonable notice provided.
- Perform ad hoc tasks as required outside of this job description.
Description
At Pauline Quirke Academy of Performing Arts (PQA), we are a UK-wide network committed to providing outstanding extracurricular training for students aged 4–18. Our IT team is essential in supporting both our head office staff and external Principals managing PQA academies. This 2nd Line IT Support Engineer role is key to resolving technical queries and ensuring efficient operations. We offer competitive benefits including onsite parking, holiday bonuses, and contributions to gym memberships and private healthcare after probation. Our office is located in High Wycombe, with options for home working.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3308 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, MOD - Defence Digital, FCDO Services, HM Land Registry, Government Communications Headquarters (GCHQ) among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 110 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 110 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.