3972 IT & Software Developer jobs in the UK
Contact Center Engineer - German Speaking
£34,000 - 69,000
PLANET RECRUITMENT SERVICES LTD
Park Drive, London
£34,000 - 69,000
Requirements
Must:
- Experience designing, implementing, and supporting cloud contact centers.
- Knowledge of applications integration and ability to collaborate with peers and other technical teams to achieve product/solution integration deliverables (CTI, analytics, CRM, other integrations).
- Experience in defining technical requirements, providing data and system analysis, facilitating cross-functional solutions, and creating complex call flows to integrate with omnichannel offerings.
- Background in support of cloud contact center environments and technologies within the UCaaS and CCaaS space.
- Proficiency with IVR, ACD, WFM, OmniChannel, Quality Management, interaction recording, CRM integrations, interaction routing, porting, number management, and security adherence.
Responsibilities
- Work collaboratively with business partners, vendors, and internal technical teams to design and transform the contact center cloud platform functionality and solutions.
- Identify and prioritize the technical deliverables of platform components; recommend the direction of the platform and ensure completeness of requirements and functional architecture analysis.
- Collaborate and develop towards a single, unified interface Agent Desktop solution, focusing on functionality (agent and administrator) to manage phone, email, and chat.
- Lead/coordinate technical support efforts related to the contact center application, perform root cause analysis, resolve escalated cases, and inform future preventative measures.
- Monitor, measure, and analyze product metrics, such as availability, utilization, capacity, service outages, and feature adoption to ensure continued operation.
Description
We are a globally recognized company dedicated to helping millions of people live a better life. We are looking to add a RingCentral Engineer to our team on a 12-month contract, primarily working remotely from the UK. This role includes contact center platform configuration, development, customization, integration, and technical documentation. Our team values collaboration and innovation, and we strive to enhance the customer and end-user experience.
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Which companies are hiring for DevOps jobs in the UK?
Arctic Shores, SwapTix, Element Materials Technology, HM Land Registry, Companies House, FCDO Services, TBG Solutions Ltd among others, are currently hiring for DevOps roles in the UK.
The company with most openings is Experis as they are hiring for 110 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.
The company with most openings is Experis as they are hiring for 110 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.