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IT Service Desk Lead
£30,000 - 30,000
PHD Modular Access
Oxford Road 101-105, Uxbridge
£30,000 - 30,000
Requirements
Must:
- A minimum of 3 years' IT support experience, with at least 1 year in a leadership or supervisory role.
- Strong knowledge of Microsoft 365 and hybrid infrastructure.
- Excellent understanding of hardware, software, networking, and IT security fundamentals.
- Proven ability to manage workloads and mentor team members.
- Full driving licence is required.
Responsibilities
- Team Leadership: Manage, mentor, and develop the IT Support Assistant; ensure tickets are prioritised effectively and SLAs are met.
- Technical Support: Provide and oversee first-line and second-line support for hardware, software, and networking issues, escalating complex problems when necessary.
- Cyber Security & Compliance: Support the implementation of IT security policies, monitor for security risks, and prepare for Cyber Essentials audits.
- Cloud & On-Premise Support: Manage a hybrid environment, supporting both Microsoft 365 and on-premise systems.
- Industry Tool Support: Provide support and guidance for Field View, Autodesk, and other construction-related applications.
- Asset & Inventory Management: Maintain accurate IT asset records, oversee stock levels, and manage equipment lifecycle.
- User Access & Onboarding: Oversee account creation, modifications, and leavers/joiners processes in line with company policy.
- Documentation & Training: Maintain knowledge base articles and deliver ongoing technology training sessions to employees across the business.
- Site Visits: Provide on-site support at satellite locations as required.
Description
At PHD Access, we are an international award-winning scaffolding and access provider, dedicated to delivering innovative solutions that exceed client expectations. With over 35 years of experience, we have worked on bespoke and high-end projects in the UK, Ireland, Denmark, Dubai, and the Bahamas. We are now looking for an experienced and driven IT Service Desk Lead to join our growing IT team. In this role, you will manage the day-to-day running of our IT Service Desk, lead and develop our IT Support Assistant, and ensure high-quality support across the business. This hands-on leadership position involves overseeing daily operations, prioritising workloads, and handling escalated issues. You will also play a crucial role in Cyber Essentials audit preparation, security compliance, and our transition towards cloud services. We offer a competitive starting salary of £30,000 per annum for this full-time, office-based role in Uxbridge. You will have the chance to take ownership of the Service Desk function, influence IT operations, and lead technology training across the company. If you feel you have the necessary skills and experience, we invite you to APPLY today with an updated copy of your CV for consideration. No agencies, please.
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The company with most openings is Ocho as they are hiring for 62 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.