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1st Line IT Sales and Support Engineer
£27,135 - 27,135
PCSpecialist
Jubilee Way Unit 12, Wakefield
£27,135 - 27,135
Requirements
Must:
- I require candidates to have an active knowledge of the latest computer hardware.
- You should be able to understand and visualize how computers are configured and built.
- A good understanding of troubleshooting computer hardware and software is essential.
- I need someone who can explain technical jargon to non-technical customers effectively.
- Experience working in a high-pressure environment is a must.
- Punctuality, reliability, conscientiousness, and excellent communication skills are crucial.
- A minimum of 1 year in customer service is required.
Responsibilities
- You will provide a professional sales and technical support service to new and existing customers via phone calls, emails, and live chat.
- Your tasks will include creating and amending new/existing orders, maintaining customer records on our bespoke administration site, and processing payments, refunds, and credit assignments as necessary.
- You will liaise with other departments within the company to ensure that customers receive the best level of service.
- It will be your responsibility to take accountability in order to deescalate certain situations.
Description
I am pleased to present an exciting opportunity within our call centre on the outskirts of Wakefield. I am seeking computer enthusiasts to join our expanding team of 1st Line UK IT Sales/Support Engineers. The typical workday includes providing sales advice to prospective and existing customers, alongside order tracking and technical support through phone calls, emails, live chat, and remote support. There are excellent opportunities for candidates who apply themselves and evolve within their role as I continue to expand the company. Please note that the role operates Monday to Saturday, from 08:30 to 17:00, with one allocated day off during the week. Our facility is located in an area with limited public transportation options. As a part of the company culture, we offer benefits like casual dress, company events, employee discounts, and on-site parking, along with increasing holiday allowance and life assurance for long-serving employees.
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How many IT Support Engineer jobs are in the UK?
Currently, there are 2756 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
BAE Systems, Vale Clydach Refinery, GeekingITSimple, SaluteMyJob, Oakford Technology Ltd, Yorkshire Dental Suite, LendingCrowd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 83 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 83 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.