Senior Technical Support Analyst

We want someone who may have experience leading diverse or multi-location teams and exposure to out-of-hours or international service operations. Ideally, you should be interested in developing into an IT Service Manager within 18–24 months. Comfort in influencing stakeholders, leading meetings, and driving improvement is key. Experience in an MSP environment is highly desirable. At PAAC IT, we offer a clear, structured career path into IT Service Management, a fast-growing MSP with exciting client work, and a supportive, energetic, values-led team. You will benefit from training plans, certifications, and personal development opportunities while having the chance to genuinely shape the future of our service desk. This is a full-time position with a salary range of £35,000.00-£40,000.00 per year. Benefits include bereavement leave, casual dress, company events, a company pension, flexitime, paid volunteer time, and sick pay. You must reliably commute or plan to relocate to Haslemere GU27 2PE before starting work. A clean Enhanced DBS check is required to work with children, and you must have work authorization in the United Kingdom. This position is in-person.