Configuration Analyst

- Take ownership of our Configuration Management Database (CMDB) - Ensure the health, structure, and accuracy of the CMDB end-to-end - Ensure all Configuration Items (CIs) follow agreed naming conventions, data models, and lifecycle rules - Run regular audits, data reconciliation exercises, and quality checks to maintain a trustworthy and complete dataset - Spot gaps in CI coverage and drive improvements with the responsible teams - Continuously refine Configuration Management policies, processes, and data models - Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions) - Manage data imports, transformations, and reconciliation from external sources - Validate CI relationships to accurately reflect service dependencies and infrastructure hierarchies - Diagnose and resolve data discrepancies or stale configuration objects - Build and maintain service maps that connect CIs to business, application, and technical services - Document upstream and downstream dependencies to support incident impact analysis and change planning - Act as the go-to subject matter expert for Change, Incident, and Problem Management teams - Provide CI and relationship insights to support risk assessments and root cause investigations - Ensure the CMDB reflects all production changes, keeping CI lifecycle data current - Deliver impact assessments for major incidents and significant planned changes - Produce CMDB health dashboards, KPIs, and trend reports for operational and leadership audiences - Translate data insights into actionable recommendations that improve technology visibility and reduce risk - Educate and influence stakeholders across the business on the value of accurate configuration data - Support internal and external audits with well-evidenced CMDB controls and documentation