2575 IT & Software Developer jobs in the UK

Orbit Group jobs

1st-Line IT Service Desk Analyst

£27,100 - 29,810
Orbit Group
Harry Weston Road, Binley Woods
£27,100 - 29,810
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Experience working in a support role within a busy IT Technical Support environment - Knowledge of and experience with hardware, software and mobile technologies - Experience with a range of technologies, including the Microsoft stack, Active Directory, Citrix, Windows desktop, Apple mobile devices, Avaya Telephony, etc - Demonstrable experience using service management toolsets - Experience of diagnosis and rectification of faults - ITIL Service Management Foundation v3 Certificate or equivalent (desirable) - Qualifications and/or equivalent work related experience within a Service Desk support role (desirable) - Experience of configuration and installation of user IT equipment (desirable)

Technologies

Active Directory
ITIL

Responsibilities

- Work in a team of Service Desk Analysts, delivering first line Incident Support and Request Fulfilment services - Ensure that all Incidents, Service Requests and other tasks assigned to you are resolved or fulfilled in accordance with SOPs - Deliver processes relating to the procurement, configuration, deployment and disposal of user IT equipment in accordance with relevant Asset Management processes - Participate in the Knowledge Management process, producing documents for the Service Desk Knowledge Base - Proactively identify risks, and ensure that they are effectively managed such that all IT related Service Desk activities operate within a suitable internal controls environment

Description


At Orbit, we are one of the UKs largest housing groups dedicated to building thriving communities through affordable housing. We believe everyone is entitled to a good home they can afford, and our work allows us to support over 100,000 residents. Joining us means youll experience a rewarding work environment, supported by flexible working opportunities and a commitment to your professional development. We foster a collaborative culture where our values-driven approach helps us make a meaningful difference in peoples lives.
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You can find Business Specialist salaries in the UK here.

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