Service Desk IT Technician

- Provide dedicated onsite technical IT support to the customer headquarters staff - Resolve systems issues raised by management team and users - Install, assemble, and configure computer systems and networks - Troubleshoot and correct hardware, software, network, and peripheral problems - Carry out tasks related to Active Directory user accounts and groups - Develop and maintain relevant documentation for IT processes and solutions - Manage Joiners, Movers, and Leavers ITSM process for seamless transitions - Handle file and print services for reliable access to resources - Work with IT Manager on service improvements and assessments - Assist in the adoption of new technologies and training initiatives - Support the IT Manager with regular reporting and actionable insights - Adhere to health and safety guidelines - Liaise with 3rd party suppliers when necessary - Undertake IT projects as assigned by the IT Manager - Provide tailored VIP support for designated high-profile staff - Conduct regular office floor walks to engage site staff - Log issues and follow standard processes in ITSM - Set up, maintain, and troubleshoot Teams meeting room equipment - Maintain daily checks and logging for Teams rooms - Build rapport with customer staff and encourage engagement - Maintain coverage for walk-up IT support options - Collaborate with management to prioritize business information needs - Be prepared to take on additional duties as required