2265 IT & Software Developer jobs in the UK
3rd Line Technical Support
£35,000 - 35,000
Operations Resources Limited
East Tyndall Street, Cardiff County
£35,000 - 35,000
Requirements
Must:
We are looking for candidates who possess the following qualifications and skills:
- A bachelor's degree in computer science, Information Technology, or a related field.
- AZ-104: Microsoft Azure Administrator certification.
- A minimum of 5 years of experience in a similar role.
- Strong knowledge of infrastructure and security management.
- Experience with Azure, AWS, Intune, and Manage Engine (Endpoint Central, Applications Manager).
- Excellent problem-solving and communication skills.
- Proficiency in managing virtual machines, network devices, and security systems.
- The ability to handle complex technical issues and provide advanced support.
- Strong analytical and reporting skills.
Responsibilities
As a Third Line Service Desk Engineer, you will:
- Support the current Microsoft infrastructure stack, including Microsoft Entra ID, SSO, Azure, and VMs (domain controllers, file servers, hosted RDS environment, and other services).
- Maintain patching schedules for VMs, Microsoft applications, third-party applications, and anti-virus definitions (including Microsoft Defender).
- Apply critical and high-risk patches within 14 days of release to maintain compliance with Cyber Essentials standards.
- Monitor usage and availability via our monitoring platform, reporting on compliance and remediation efforts as needed.
- Support our MDM stack (Microsoft Intune, Apple Business Manager, and MaaS360) and maintain patching schedules for various devices.
- Champion automation development using PowerShell to improve productivity within the Microsoft environment.
- Manage our SaaS backup solution and triage tickets received via service desk escalation.
- Ensure the Disaster Recovery Plan is fit for purpose through detailed documentation, monthly testing, and compliance management.
- Participate in monthly improvement meetings and collaborate with stakeholders on recovery objectives.
- Conduct rigorous monitoring of the client estate to identify efficiencies and solutions.
- Handle service desk tickets, including categorization, investigation, resolution, and knowledge base development.
Description
This role is based in Cardiff, United Kingdom, with hybrid working conditions, requiring one week every three weeks in the office. You will work 40 hours per week, which includes a 24/7 rota, with all shifts other than days being remote. As part of our team, you will have the opportunity to demonstrate your abilities in a challenging and rewarding environment, providing advanced technical support while collaborating with a talented team to meet both our and our clients' needs. We encourage driven and collaborative individuals who are eager to excel in this position.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2265 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Together, Deep Sea Electronics Ltd, razorblue Careers, KubeNet, Hyve Managed Hosting, MastarRec, Mas & Pas Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 73 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 73 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.