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Automotive Technical Support
£40,000 - 40,000
One to One Personnel Ltd
Clarendon Street 32, Basildon
£40,000 - 40,000
Requirements
Must:
- Advanced technical knowledge of commercial vehicles, including both diesel and electric vehicle (EV) systems.
- Practical experience with diagnostics systems, CAN systems, and vehicle electrics.
- Previous experience in the motor vehicle industry, ideally with a manufacturer or importer.
- Engineering qualification or equivalent relevant experience.
- Strong team player with a proactive approach and a focus on delivering high-quality customer service.
- High level of computer literacy, including proficiency in Microsoft Excel and PowerPoint.
- Must have the right to work in the UK.
Responsibilities
- Respond promptly and effectively to technical enquiries raised by dealers via internal systems, email, or telephone.
- Provide advanced diagnostic support and root cause analysis, helping dealers enhance their self-sufficiency in technical fault diagnosis.
- Coordinate on-site field activities in conjunction with other members of the technical support team.
- Facilitate the sharing of technical information across internal departments and contribute to knowledge base development via troubleshooting and written technical content.
- Support product quality processes by addressing configuration issues and liaising with central departments (e.g., Quality, Product Support, Product Validation).
- Ensure critical market issues are identified, prioritised appropriately, and communicated to global product lines, with clear feedback provided to internal teams and external stakeholders.
- Escalate unresolved or high-priority issues to second-level support or relevant technical management, ensuring timely resolution in line with service expectations.
- Provide additional technical support to Service Zone Managers and Key Accounts where required.
Description
We are currently seeking an Automotive Technical Support professional to provide expert technical assistance on Commercial Vehicle (CV) products across the UK and Ireland dealer network. This is a dynamic, office-based role focused on diagnostics, issue resolution, and collaboration across multiple stakeholders. If you're ready to take the next step in your career and are looking for a new opportunity where you can grow and thrive, we want to hear from you today!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 860 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, HM Land Registry among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 23 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 23 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.