3185 IT & Software Developer jobs in the UK
Quality and Continuous Improvement Partner
£30,000 - 50,000
North-PB
Kings Inch Place, Glasgow
£30,000 - 50,000
Requirements
Must:
- Qualification or equivalent experience in Quality, Business Improvement or a related discipline.
- Experience in a quality, compliance, assurance, and continuous improvement role within an operational or project-based environment.
- Can do attitude, who can take people of all levels with them on the journey.
- Working knowledge of ISO Integrated Management system standards.
- Understanding of internal auditing, inspections, and corrective action management.
- Strong attention to detail and ability to manage documentation and evidence.
- Good communication skills with the ability to work collaboratively with colleagues at all levels and lead implementation projects for processes and CI.
- Analytical mindset with a practical approach to problem-solving.
- Familiarity with quality management or assurance software (e.g. SafetyCulture) desirable.
- Willingness to travel to sites within the UK as required.
- Competent in the use of Microsoft suite for Excel, PowerPoint, Word, CoPilot etc.
Responsibilities
- Support the maintenance and operation of the integrated management system in line with ISO 9001, 14001, 45001, 27001, and 22301 requirements.
- Assist with the creation, update, and control of policies, procedures, work instructions, templates, and forms to our Knowledge Library.
- Administer elements of Norths Operational Assurance System (SafetyCulture), including inspections, checklists, and corrective action tracking.
- Ensure documentation and records are managed in accordance with document control procedures.
- Support the delivery of the internal audit programme through audit preparation, evidence collection, and follow-up actions.
- Carry out process inspections and audits.
- Record non-conformities, observations, and improvement opportunities, and track corrective actions to closure.
- Assist with the preparation of evidence packs for external audits, certifications, and accreditations.
- Assist with assessing the impact of change on processes, safety, quality, and compliance.
- Support communication of approved changes and verify implementation through inspections or checks.
- Help monitor whether changes are sustained and effective.
- Support the preparation and maintenance of Project Quality Plans (PQP) where required.
- Assist Project Managers and Operational Teams with quality checks, inspections, and non-conformance management.
- Support root cause analysis and corrective action implementation.
- Assist with supplier quality activities, including inspections, audits, and issue tracking.
- Support investigations into supplier quality or technical safety issues.
- Help communicate Norths quality and compliance expectations to suppliers.
- Support the maintenance of business continuity and disruption risk and impact assessments.
- Assist with the upkeep of Business Continuity and Disaster Recovery Plans.
- Support BCDR testing and exercising activities and capture lessons learned.
- Lead on ISO 22301 audits with the Head of Operational Assurance.
- Support delivery of quality, business continuity, and continuous improvement awareness sessions.
- Promote good practice and quality awareness across teams.
- Support the Opportunity Management process by logging, tracking, and reporting improvement opportunities.
- Assist with structured problem-solving activities (e.g. PPS / 8D) under guidance.
- Contribute to continuous improvement initiatives and lead improvement projects – end to end process implementation.
- Work with EHS colleagues to support alignment between the Integrated Management System and EHS requirements.
- Assist with inspections, documentation, and compliance activities where required.
Description
At North, we build stronger networks and create smarter places through our innovative technology solutions and robust network infrastructures, serving public services, enterprise & data centres, and defence & justice sectors. We pride ourselves on being industrious and inventive, collaborating closely with clients to deliver impactful solutions that enhance connectivity, safety, and efficiency. Our work environment is dynamic and rewarding, offering opportunities for career progression alongside a competitive salary and excellent benefits. We value collaboration, diversity, and mutual respect in our workplace, promoting a culture where every contribution is celebrated. We are an equal opportunity employer committed to creating an inclusive environment for all colleagues.
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