2532 IT & Software Developer jobs in the UK
Requirements
Must:
We are looking for candidates with the following knowledge, skills, and experience:
- Excellent verbal and written communication skills
- A strong customer service ethic
- A desire to learn new technologies and master them
- Ability to work independently and prioritize tasks
- Capability to meet deadlines, especially regarding service levels
- Composure and performance under pressure during incidents
- An inquisitive mindset with a proactive approach to identifying issues or incidents using remote management tools
Responsibilities
As an L1 Helpdesk team member, you will be responsible for:
- Providing first-line support, including troubleshooting and remote diagnostics for:
- End-user devices running Windows 11, Android, and iOS
- Microsoft 365 and Entra
- Windows Server 2022
- Infrastructure components such as wireless systems, switches, and firewalls
- Business systems like SAP ByDesign (ERP) and AutoTask
- Conference systems, including Teams Room
- Managing devices and applications using Microsoft Intune
- Overseeing the deployment of new user devices (laptops and mobiles)
- Repairing and upgrading hardware, specifically Dell Pro laptops
- Monitoring all help desk tickets to resolve or escalate issues while meeting service level agreements (SLAs)
- Understanding and escalating suspicious activities related to cybersecurity
- Utilizing AI tools like Copilot to enhance and automate support
- Communicating with staff throughout issues or incidents
- Note: You must be able to attend the office every day.
Description
Prior experience providing first-line support in a service provider setting is preferred. You should have strong computer literacy, with expertise in the Office 365 product suite and remote access/support tools. Familiarity with the M365 administration portal and Azure environments is important, as is a solid understanding of various operating systems, including Windows 11, Microsoft Server 2022, Android, iOS, and Ubuntu Linux. A fundamental knowledge of networking technologies, ideally with experience in Cisco and Aruba hardware, would be advantageous. Professional certifications such as Microsoft, CompTIA, or Cisco credentials are also beneficial. Understanding cybersecurity concepts, including Sentinel SIEM, would be a plus. Additionally, experience with SAP ByDesign and Datto AutoTask platforms is advantageous. At North, we reward our employees with a competitive market salary and an excellent benefits package, along with fantastic opportunities for progression within the company. Further details of the package on offer will be discussed during the application stage.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2532 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Wise Serve UK, ILUX Limited, Cosgrove & Drew, Tamar IT Limited, PDL Finance Ltd, Drift IT among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 62 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 62 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.