IT-Techniker

- Provide first-line technical support via phone, email, and in-person to users across a broad spectrum of businesses. - Troubleshoot and resolve a variety of IT issues, such as hardware malfunctions, software errors, and network connectivity problems. - Log and track support requests using the IT service management (ITSM) system, ensuring accurate documentation of all interactions and resolutions. - Monitor IT systems and services, ensuring any issues are promptly identified and addressed, minimizing downtime for users. - Provide support for standard applications and systems, as well as peripheral devices such as printers, scanners, and mobile devices. - Escalate complex issues, ensuring clear communication about the problem and steps taken so far. - Support the onboarding and offboarding of staff, including setting up hardware, software, and user accounts. - Perform basic system maintenance tasks, such as software updates, patches, and virus scans, to ensure the smooth operation of IT systems. - Assist in the management of IT asset inventories, ensuring that all devices are tracked and updated in the system. - Adhere to client IT policies and security standards, ensuring compliance with confidentiality and data protection regulations (e.g., GDPR, NHS Data Security and Protection Toolkit).