2245 IT & Software Developer jobs in the UK
IT Service Management Lead
£60,000 - 60,000
Nexus Vehicle Rental
Richardshaw Lane 141, Pudsey
£60,000 - 60,000
Requirements
Must:
- In-depth knowledge of ITIL best practices and their application.
- Strong understanding of ISO20000 and ISO27001 standards.
- Proven leadership and team management abilities.
- Excellent communication and stakeholder engagement skills.
- Analytical skills to assess service performance and drive improvements.
- Strong organizational skills with the ability to prioritize in a fast-paced environment.
- Expertise in Business Continuity and Disaster Recovery (BCDR) planning and execution is highly desirable.
- ITIL Intermediate or Expert certification required; ISO20000 and/or ISO27001 certifications highly desirable.
- Minimum of 2 years of experience in IT Service Management roles, with at least 2 years of team management or leadership responsibilities.
- Demonstrable experience in managing Major Incident, change, problem, and service transition processes at a managerial level.
Responsibilities
- Establish and maintain IT Service Management frameworks aligned with ISO20000, ISO27001, and ITIL best practices.
- Lead and coordinate the response to major incidents, ensuring effective resolution and conducting post-incident reviews.
- Oversee the entire change process, chairing Change Advisory Board (CAB) meetings and ensuring controlled and secure implementations.
- Drive root cause analysis and implement long-term solutions to recurring issues.
- Manage the transition of new or modified services into production environments, ensuring readiness and adherence to governance.
- Define, negotiate, and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Develop, implement, and maintain Business Continuity and Disaster Recovery plans, ensuring minimal service disruption.
- Produce and present regular reports on service performance, compliance, and improvement initiatives to senior leadership.
- Manage and mentor a team of IT Service Management Analysts and other support staff.
- Build relationships across the organization and with external vendors to foster collaboration and ensure seamless service delivery.
- Identify areas for innovation and efficiency to enhance IT service quality and reliability.
Description
At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cutting-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results. Our tech-led approach caters to businesses with higher volumes and complex requirements across various sectors. We are committed to constantly moving forward, growing, innovating, and enhancing our technology. Our culture is driven by core values: - Never stop evolving - Never stop anticipating - Never stop committing - Never stop collaborating We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age. This position is full-time with a pay of up to £60,000. Benefits include a cycle to work scheme, enhanced maternity and paternity leave, life insurance, on-site parking, private medical insurance, and store discounts.
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You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 2245 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
ProCheckUp Limited, Deep Sea Electronics Ltd, Hyve Managed Hosting, razorblue Careers, PASS (Portable Appliance Safety Services) Ltd, Shiptheory, Capella Solutions Group among others, are currently hiring for IT roles in the UK.
The company with most openings is Experis as they are hiring for 73 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Experis as they are hiring for 73 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.