3rd Line Support Engineer

- I will provide second and third-line IT support, acting as part of the contact team for internal queries, incidents, user requests, and problem resolution, including telephone, remote, and deskside support. - I will serve as an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to third parties as appropriate. - I will install and configure computer hardware, software, systems, networks, printers, and scanners. - I will configure and manage network devices, including routers and switches, ensuring stable and secure network performance. - I will liaise with senior IT team members to escalate issues, recurring problems, or concerns within the IT areas. - I will contribute to the development and implementation of IT plans to support business growth while improving the efficiency and effectiveness of hardware, software, and systems. - I will typically spend four days per week at the main office location and one day per week at a secondary office location, with some flexibility based on workload. - I will travel to remote offices as required and complete projects with guidance from senior colleagues.