IT Technician

- Provide first-line support for colleagues experiencing issues with computers, network devices, and associated systems - Deliver desktop and basic server support, minimizing downtime and disruption - Install, configure, and maintain end-user hardware and software - Set up and support laptops, desktops, mobile devices, and desk phones - Manage user onboarding and offboarding, including equipment setup and access configuration - Support office technology including display panels, projectors, AV systems, and multifunction devices - Maintain accurate asset registers and software licensing records - Ensure compliance with software licensing and data protection requirements - Assist with external compliance standards (e.g. Cyber Essentials or equivalent frameworks) - Document IT procedures and contribute to user guidance materials - Deliver one-to-one and group training sessions to improve user knowledge and efficiency - Liaise with third-party suppliers to resolve issues and coordinate upgrades - Escalate complex issues appropriately to senior IT colleagues - Travel to branch offices as required - Participate in ongoing professional development and technical training - Occasionally support out-of-hours upgrades and patching activities