IT Infrastructure Engineer - UK

- Act as a technically experienced and knowledgeable member of the Infrastructure Team - Provide prompt, accurate, and consistent communication to colleagues and clients - Deliver day-to-day front-end support, resolving incidents and fulfilling service requests to minimise disruption - Investigate, diagnose, and resolve technical issues, escalating where necessary for collaboration - Gain an in-depth understanding of client systems and infrastructures, maintaining accurate documentation - Support onboarding processes by assessing and documenting new client environments - Lead technical installations, implementations, and project delivery across client sites - Travel to client locations across the UK (occasional overnight stays required) - Mentor and support Service Desk Analysts and Field Technicians, helping develop their technical capabilities - Collaborate with third-party vendors for issue resolution - Work with the Sales team to recommend and design infrastructure improvements - Stay up to date with emerging technologies and promote innovation and best practices - Share technical knowledge across the business to enhance service delivery - Manage your own workload effectively and maintain high performance standards - Deliver exceptional customer service at all times