2050 IT & Software Developer jobs in the UK
1st Line Support Engineer
£28,000 - 28,000
Nextech Group Limited
Mellor Road, Bicester
£28,000 - 28,000
Requirements
Must:
- I require candidates to hold 5 GCSEs including English and Maths; Computer Science and Physics are preferred.
- A full UK driving licence is necessary.
- Candidates should have experience in IT services provision and first-line support in a helpdesk or Managed Service Provider environment, although this is not essential.
- A solid understanding of general IT and computing, along with basic physics and electronics, is important.
- Familiarity with networking, protocols, and server architecture such as LANs/WANs, switches, firewalls, DNS, TCP/IP, DHCP, Wi-Fi, VPNs, and Active Directory is desirable.
- I am looking for proficiency in Windows 10/11 and Microsoft technologies, including MS365 Office products and recent macOS.
- Exposure to Microsoft 365, Exchange, Azure, and Intune administration is beneficial.
- Strong verbal and written communication and customer service skills are essential for identifying user needs and maintaining productive client relationships.
- I need candidates with outstanding problem-solving, analytical, and diagnostic skills.
- An ability to quickly learn new technologies and systems is required.
- Candidates must exhibit the ability to prioritise under pressure and manage their workload responsibly while being ready to escalate issues when necessary.
- A commitment to exceeding expectations and meeting SMART objectives is crucial.
- Flexibility to work within a dynamic office environment and undertake additional duties as required is expected.
Responsibilities
- I need you to provide the highest standard of technical support to our clients in a timely and competent manner.
- Support our Partners by understanding and effectively meeting the needs of the business.
- Respond to 1st-line user support requests in person, via phone, email, and remote access, both in the office and at client premises.
- Troubleshoot and resolve hardware repairs and upgrades, operating systems, software installation, updates, configuration, data backup and recovery, and malware detection and removal.
- Perform system administration, monitoring, and management, including installing and maintaining desktops, laptops, and printers, and configuring network architecture (routers, switches, firewalls).
- Utilize proactive RMM tools, and plan and execute OS and application patching and updates.
- Maintain prompt and comprehensive job logging and tracking (incident and service request lifecycle management), and manage materials and client records, internal reporting, and client communication.
- Compose external communications detailing methodologies and processes and generate instructional material.
- Investigate new industry technologies, products, solutions, and best practices, proposing and implementing new or improved business practices.
Description
- I am looking for individuals who are approachable, well-mannered, and exhibit a professional demeanour. - Candidates should be motivated, disciplined, and focused, demonstrating initiative. - A logical, methodical, and detail-oriented approach is needed, along with organizational skills and an eye for design. - Enthusiasm, sociability, patience, and a sense of humour are valued traits. - It's important that all employees stay continuously aware of data security and protection, maintain clean and unobstructed work areas, and adhere to good health and safety practices. - Teamwork and collaboration are key; I encourage guidance to fellow employees and promoting the values and objectives of our business. - Please note, the descriptions above are intended to provide a general overview and are not exhaustive. Employees may be required to perform additional duties as assigned.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2050 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Commsworld, Healthy Careers, BAE Systems, Together, Kendal Nutricare, Upland Systems Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 53 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 53 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.