3094 IT & Software Developer jobs in the UK
Application Support Analyst
£40,000 - 40,000
Newton Blue
Paul Street 86-90, St. James
£40,000 - 40,000
Requirements
Must:
- Experience of working in ticketing systems
- Application support experience in the software development industry
- Analytical and problem-solving abilities with strong customer service skills
- Good communication and interpersonal skills, with a focus on listening and questioning
- Good MS/SQL Server script writing experience (desirable)
- Experience within the medical insurance industry (desirable)
- Knowledge and experience of supporting insurance, financial or accounting systems (desirable)
- Knowledge of VB/.NET applications (desirable)
- Knowledge of Webservices, Gravitee, Kubernetes, Swagger (desirable)
Responsibilities
- Triaging incidents logged within the Service Desk system
- Cloud hosted client user accounts management
- MS/SQL Server script execution in production and non-production environments
- Working directly with client representatives to progress issues/requests
- Collaborating with colleagues to progress issues/requests and further understanding
- Following the CIS Service Call Management Process
- Contributing to the company knowledgebase with FAQs, How to and technical articles
- Liaising with different teams for progressing issues through to resolution
- Other cloud hosted application support activities
- Assisting with the download of databases from clients and their restore locally
- Escalating issues to development for further in-depth analysis
Description
We are a Bristol-based tech company seeking a hybrid working Level 1 Application Support Analyst to provide support for our applications to customers worldwide. Our dedicated application support team, consisting of six analysts, is the first line of contact for client queries, ensuring effective resolutions within SLA. Our mission is to empower Health Insurers through our award-winning technology solutions, establishing us as a leading supplier in the health insurance software sector. We develop an extensive platform that includes core back-office automation and digital solutions tailored for the insurance value chain.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3094 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
SwapTix, Arctic Shores, FCDO Services, Counter Terrorism Policing, MOD - Defence Digital, TAG Support Services Limited, The Corporate Housing Partnership Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 83 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 83 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.