3110 IT & Software Developer jobs in the UK
Requirements
Must:
- Experience in a 1st/2nd line support role.
- Strong troubleshooting capability across hardware, software, and networks.
- Experience with technologies such as M365, Active Directory, AVD, InTune, Android OS, mobile working, remote management tools, and modern endpoints.
- Excellent communication skills, able to explain technical issues to non-technical users.
- Strong documentation skills, both in ticketing systems and knowledge-base content.
- Ability to collaborate with teams, manage SLAs, and maintain strong working relationships.
- Understanding of data protection, cybersecurity, and regulatory compliance.
- Full driving license and ability to travel efficiently where required.
Responsibilities
- Provide advanced 2nd line technical support for escalated issues, ensuring timely and effective resolution.
- Diagnose and troubleshoot hardware, software, and network problems requiring deeper technical expertise.
- Deliver in-person support where required, going directly to users to enhance the support experience.
- Install, upgrade, support, administer, and troubleshoot technologies provisioned by IT & Innovation, including supported third-party products.
- Manage escalations appropriately, ensuring only well-documented, fully-investigated issues progress beyond 2nd line.
- Collaborate with IT teams and stakeholders to understand issues, provide solutions, and support IT-related project activity.
- Produce clear, accurate documentation in tickets and knowledge-base materials.
- Maintain SLAs and manage workload effectively in a customer-focused environment.
- Support urgent and time-critical IT tasks where necessary (e.g., VC support for board meetings).
- Contribute to continuous improvement by identifying recurring issues and supporting the enhancement of support processes.
Description
We are a leading organisation based in London, offering a hybrid working model with 3 days in-office each week. Our IT & Innovation team is seeking a 2nd Line Support Engineer who thrives in a customer-focused environment and enjoys solving complex technical issues. We provide an excellent salary range of £38,000 - £42,000, along with the opportunity to work in a collaborative team that is committed to delivering high-quality technical support. Join us in ensuring our organisation remains productive, secure, and resilient.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3110 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
SwapTix, Arctic Shores, Bluefruit Software Limited, Capita, Executive Jet Support Ltd, NCC Group, TBG Solutions Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.