3418 IT & Software Developer jobs in the UK
Requirements
Must:
- Substantial experience in a 1st Line Support role
- Experience or strong desire to manage and develop a team
- Effective troubleshooting ability across hardware, software, operating systems, networking fundamentals, remote support tools, and IT administration
- Proactive mindset with a focus on reducing repeat issues and improving service reliability
- Excellent interpersonal, organisational, and communication skills, with the ability to work independently and under pressure
- Enthusiastic team player with a positive, solution-focused attitude
- Willingness to learn new technologies and adapt to evolving processes
- Security-aware, with an understanding of cyber-security best practices
- Full driving licence with business insurance (or ability to travel effectively across non-public-transport areas)
- Consistent demonstration of organisation-wide values and behaviours
Responsibilities
- Manage, inspire, and develop a regional team of 1st line support analysts, ensuring high-quality customer experience and consistent service delivery
- Troubleshoot and resolve 1st line technical issues across hardware, software, applications, and endpoints, escalating only after full triage and recreation
- Champion an always learning culture, reducing unnecessary escalations and accelerating ticket resolution
- Deliver proactive support by identifying opportunities to prevent issues before they occur
- Maintain a thorough understanding of the organisations technology stack, including endpoint preparation, lifecycle support, and decommissioning
- Provide on-site support across the region, including for field-based colleagues. Travel is required
- Demonstrate empathy, patience, and strong customer experience awareness in every interaction
- Remain independently curious and committed to upskilling in response to evolving technologies
- Carry out additional duties as required, consistent with the scope of the role
Description
We are Network IT, supporting a growing organisation within the IT & Innovation directorate. We are seeking a Senior IT Service Desk Lead to deliver exemplary first-line technical support while also leading and developing a regional team of analysts. This role blends hands-on technical troubleshooting with people leadership, ensuring our colleagues across the region receive high-quality, customer-focused IT support. Our team values presence, accessibility, and a proactive mindset to achieve success.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3418 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Openda Ltd, Bluefruit Software Limited, The Scouts Association, City of Lincoln Council, Mas & Pas Limited, Accenture, DWP Digital among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 103 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 103 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.