2834 IT & Software Developer jobs in the UK
1st Line IT Support Technician
£45,000 - 55,000
Netteam tX Ltd
Trinity Way, Manchester
£45,000 - 55,000
Requirements
Must:
- IT related degree or relevant qualifications highly desirable
- Proven ability to troubleshoot and resolve technical issues
- Good all-round knowledge of IT principles
- Experience with PSA/RMM tools such as Autotask, AEM, and IT Glue is advantageous
- Initial remote diagnostics, analysis, and monitoring experience is beneficial
- Willingness to learn new software and hardware skills
- Knowledge of Microsoft Windows Server/Desktop environments
- Familiarity with Microsoft cloud solutions including Office 365, Backup/DRaaS is advantageous
- Overall appreciation of client system security
- Experience in MSP and/or Hospitality is advantageous but not essential
- Ability to work unsupervised and as part of a team
- Friendly and professional demeanor
- Excited about technology and eager to learn new technologies
- Strong written and verbal communication skills
- Ability to communicate complex technical issues to non-technical clients
- Disciplined with the ability to prioritize and execute tasks under pressure
Responsibilities
- Answer incoming calls to the Service Desk, logging and actioning end-user service requests in the PSA system
- Address technical queries promptly and efficiently, prioritizing them to meet KPIs and customer service expectations
- Provide timely updates on tickets to end-users via telephone and email
- Diagnose and resolve technical issues, escalating where necessary using defined protocols
- Install, maintain, and troubleshoot client hardware and software according to company standards
- Set up new devices for our client base, both Windows and Mac
- Complete laptop pre-builds and post-builds
- Maintain accurate client site documentation via IT Glue
- Comply with the company’s Information Security policies
- Effectively manage time and plan daily activities
- Stay updated with new technologies adopted by Netteam and our client base
- Improve technical knowledge through company training and self-study
Description
We are Netteam tX, a comprehensive IT Managed Service Provider based in Manchester, dedicated to delivering a complete suite of technology solutions to businesses across the UK. We foster a culture of talent development and innovation within our team, believing that our people are the key to our success. We offer a competitive salary and are committed to maintaining work-life balance by providing flexibility to work from home. Our benefits include comprehensive in-house and external training, a fun and productive work environment, and a workplace pension. We actively promote diversity and inclusion within our workforce.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2834 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Bluefruit Software Limited, Accenture, Lloyds Banking Group, FCDO Services, COMPANIES HOUSE, Scottish Prison Service among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 108 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 108 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.