3187 IT & Software Developer jobs in the UK
1st Line Support Engineer
£24,420 - 32,551
Netsense
London Road 192 to 196, Burgess Hill
£24,420 - 32,551
Requirements
Must:
- Security Clearance: You must be able to obtain and maintain Full UK Eyes Only (SC/DV) Security Clearance.
- Residency: You must have been a continuous UK resident for at least the last 5 years.
- Citizenship: You must hold a valid British Passport.
- The Tech Basics: Familiarity with Windows 10/11, Microsoft 365, and basic networking (DHCP, DNS, Wi-Fi).
- Customer First Mentality: You dont just fix computers; you help people. Patience and empathy are your superpowers.
- Problem-Slaying Skills: A logical approach to troubleshooting. Even if you dont know the answer, you know how to find it.
- Communication: Clear, concise, and jargon-free communication skills.
- Bonus Points if You Have: CompTIA A+, Network+, or Microsoft Fundamentals certifications.
- Bonus Points if You Have: Previous experience in a Managed Service Provider (MSP) environment.
- Bonus Points if You Have: Familiarity with ITIL frameworks or ISO 27001 standards.
Responsibilities
- Act as the initial point of contact for all incoming technical queries via phone, email, and chat.
- Diagnose and resolve basic hardware and software issues (Windows/Mac, Office 365, connectivity, and peripherals).
- Log all incidents accurately in our service desk system, ensuring users are kept in the loop every step of the way.
- Set up new users, manage password resets, and handle basic Active Directory/Azure AD tasks.
- Identify when a problem needs more firepower and escalate it smoothly to our 2nd and 3rd-line teams.
- Maintain strict adherence to security protocols when handling client data and internal systems.
Description
At NetSense, we live by our motto: IT Simplified. Were looking for a 1st Line Support Engineer who is as good with people as they are with PCs. We support high-security environments, so this role requires a high level of trust and the ability to handle sensitive data. We offer competitive pay, continuous training opportunities, and a culture where your voice is heard and your career progression is supported. Join us in our mission to make technology work seamlessly for our clients.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3187 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
SwapTix, Collect Solutions Ltd, Arctic Shores, Metropolitan Police, Government Communications Headquarters (GCHQ), TBG Solutions Ltd, The American School in London among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 100 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 100 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.