2182 IT & Software Developer jobs in the UK
ServiceNow Business Analyst
£66,000 - 78,000
Nelson Frank
Aldgate High Street 33, City of London
£66,000 - 78,000
Requirements
Must:
- Hands-on experience or strong knowledge of ITSM, HRSD, ITAM, and CSM modules in ServiceNow
- Experience gathering requirements, documenting processes, and facilitating workshops
- Understanding of ITIL principles and HR or customer service processes
- Ability to translate complex technical concepts into business-friendly language
- Comfortable working with cross-functional teams, including developers, project managers, and stakeholders
- Strong problem-solving abilities and attention to detail
- Bachelor’s degree in IT, Business, or related field (or equivalent experience)
- 4-7 years experience as a Business Analyst, preferably in IT or ServiceNow projects
- ServiceNow certifications such as Certified System Administrator (CSA) or module-specific certifications are desirable
- Familiarity with agile delivery methodologies is a plus
- Experience working with Nordic or European clients is optional
Responsibilities
- Collaborate with business stakeholders to understand goals, challenges, and process requirements
- Document functional and non-functional requirements clearly, including user stories, process flows, and acceptance criteria
- Facilitate workshops, interviews, and feedback sessions to gather insights and validate requirements
- Analyze current business processes and identify opportunities for improvement
- Define ServiceNow workflows and configurations that align with best practices for ITSM, HRSD, ITAM, and CSM
- Support the design of forms, catalogs, service portals, dashboards, and reports
- Work closely with developers and technical teams to ensure requirements are understood and implemented correctly
- Assist in testing activities, including functional testing, UAT, and defect resolution
- Support deployment, training, and post-implementation adoption
- Create clear and concise documentation for business processes, workflows, and system configurations
- Define KPIs, metrics, and dashboards to measure process improvements and solution impact
- Maintain knowledge repositories and provide guidance for future enhancements
Description
We are looking for a skilled ServiceNow Business Analyst to join our team. In this role, you will work closely with stakeholders, technical teams, and end users to gather requirements, define workflows, and ensure the successful delivery of ServiceNow solutions across multiple modules. This position offers the opportunity to collaborate in a dynamic environment where you can make a significant impact. We welcome candidates who thrive in teamwork and are eager to grow within a forward-thinking organization.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2182 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Mas & Pas Limited, Bluefruit Software Limited, FCDO Services, Masters of Mystery, Roke Manor Research Limited, Accenture, Hyve Managed Hosting among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 101 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 101 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.