IT Data Centre Infrastructure Analyst

- Perform routine operations and monitoring of hardware and software systems - Record all actions using ITSM tools and follow standard procedures - Manage and troubleshoot all systems in the responsible area - Manage and resolve incidents, requests, and problems within SLAs or escalate as needed - Keep tickets regularly updated - Implement changes per change management processes - Execute installations, updates, and decommissions per technical standards - Investigate and resolve issues not meeting design or business goals - Maintain and update standard OS builds - Document technical processes - Manage and monitor Data Centre facilities - Attend regular inspections and audits - Ensure proper racking and structured cabling per standards - Maintain accurate rack diagrams and cable labeling